TKTS Update: A “comment” from the President (of the TSA)

If you don’t read the comments on my blogs, then you’re missing out.  I pride myself on having some serious smarty-pants readers (including the ones that disagree with me).

And if you don’t read them, you missed a comment from Times Square Alliance President, Tim Tompkins, about our search for more info on the TKTS booth.

It’s an important comment, so I’m pulling it out and putting it up on the mainstage.  Here’s what Tim had to say:

I want to apologize for one of our employees having hung up on someone who was asking questions about the Duffy Square project.  That wasn’t appropriate or professional.

If anyone has questions about the project, they can call Minerva Martinez at 212-452-5213.

There is no doubt the project has been a real challenge, partly because of bad luck (the lead glass contractor went into bankruptcy last year) and partly because it is a very ambitious and innovative project from an architectural and engineering point of view.  All that we ask is that people reserve judgment until it is completed; at that point we hope people will see it as an iconic and wonderful gathering place which allows people to enjoy both Times Square and the theater in new ways.

Thanks for the response, Tim, and for acting the way a President (and a Producer) should.  Taking responsibility, giving accurate information on where to get answers, and giving us a positive spin on a difficult situation is something we all can learn from.

When you’re in charge, something inevitably will go wrong.  Without a doubt.  Will you be ready?

Because how you react when things go wrong, is the most important thing to get right.

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Ken created one of the first Broadway podcasts, recording over 250 episodes over 7 years. It features interviews with A-listers in the theater about how they “made it”, including 2 Pulitzer Prize Winners, 7 Academy Award Winners and 76 Tony Award winners. Notable guests include Pasek & Paul, Kenny Leon, Lynn Ahrens and more.